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Systems Developer
Great Works Internet · May 2001 to present
Responsible for internal programming projects. Created
databased-backed web application for customer call and email
tracking. Created system for efficiently interfacing with ILEC via EDI
for DSL order process. Created realtime outgoing mail monitoring
system to quickly block zombie spam attacks.
System Administrator
The Maine InternetWorks, Inc. · December 1996 to
May 2001
Developed in-house tools for trouble-ticket and customer contact
management. Developed system for automating virtual web and email
domains. Created database-to-web interfaces for clients using Perl and
MySQL. Developed scalable, database-backed system for managing
Internet email.
Technical Support
The Maine InternetWorks, Inc. · February 1996 to November
1996
Responsible for end-user support for dialup customers. Dealt with
Macintosh and Windows troubleshooting for mail, web, and dialup
Internet service. Performed some website development.
Help Desk Technician
University of Maine · December 1994 to December 1995
Responsibilities included public computing center staffing
and telephone help-desk support. Software supported included Microsoft
Office, WordPerfect, and other productivity software. Also provided
support for campus dialup system.
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